
Frequently Asked Questions
What payment methods do you accept?
We currently offer Cash on Delivery (COD) for eligible orders across the UAE. Simply place your order online and pay in cash when your order arrives. No online payment is required.
How do I track my order?
Once your order has been dispatched, you can contact our customer support team for an update on your delivery status. If tracking information is available from our delivery partner, we will share it with you.
For assistance, please email hello.darqivaa@gmail.com with your order number.
how long will it take to ship to me?
We offer FREE delivery across the UAE! 🚚
Your order is typically delivered within 2–3 business days after confirmation.
Once your order is confirmed, our team will arrange delivery as quickly as possible.
Cash on Delivery (COD) is available!
Can you help with a defective product?
We're sorry if your product arrives damaged or defective.
Please contact our customer support team at hello.darqivaa@gmail.com with your order number, a brief description of the issue, and clear photos of the product.
Our team will review your request and help you with the next steps, including a replacement or refund where applicable under our Refund Policy.
We're here to help make your shopping experience with DARQIVAA smooth and worry-free.
How do I request an exchange or a return?
To request an exchange or return, please contact our customer support team at hello.darqivaa@gmail.com.
Include your order number, the reason for your request, and photos of the product if it arrived damaged or defective.
Our team will review your request and guide you through the next steps in accordance with our Refund Policy.
Please contact us before sending any product back so we can provide the correct return instructions.
How do I change or cancel an order?
Need to change or cancel your order? We're here to help!
Please contact us as soon as possible at hello.darqivaa@gmail.com with your order number and the changes you'd like to make.
We can help with changes or cancellations before your order has been processed for dispatch.
If your order has already been dispatched, cancellation may no longer be possible. Our customer support team will explain the available options in accordance with our Refund Policy.
Thank you for shopping with DARQIVAA!
can I return it if I don't like it?
We want you to be happy with your DARQIVAA purchase!
If you're not satisfied with your product, please contact us at hello.darqivaa@gmail.com within 30 days of receiving your order.
Our customer support team will review your request and explain the available return or refund options according to our Refund Policy.
Please contact us before returning any item so we can provide the correct instructions.